Services

Mobile Management Services

MDS has created a multipurpose Mobile Device Management System in which we are able to manage all aspects of mobile devices. The modules of the Management System create a controlled environment which ensures all aspects of device lifecycle are organized and efficient.

How We Benefit You

Time Savings

Daily orders are compiled into one simplified list
Orders are tracked in one system
Process all plan changes - Roaming Packages etc.
Coordinate all warranty and RMA requests
Loaner device pool available
Rush and escalations managed

Accuracy and accountability
- New activations
- Upgrade
- Changes plans roaming etc.
Increased Sales

Due to the alleviation of managing day to day tasks for existing accounts

Increased Customer Retention

Enhanced customer service support
Detail reporting on activities
Historical reporting

Additional services to propose to your clients

How We Benefit your Clients

Web based central point of contact
Customize solutions based on customer needs – Customer First Focus
Relieve internal departments of mobility management and support
Transparency of all aspects of mobility environment
Assist in creating and implementing mobility policies
Consistency for the end user

MDS Management Systems include:

Order Management System (OMS)

Procurement

Incident Management System (IMS)

Comprehensive Help Desk Services

Large Scale Device Roll-Outs

Deployment and Implementation